FAQs

Frequently Asked Questions.

How are you different from other players?

Tailor-made Experiences – We custom design every part of each tour package differently for every individual traveller. So, technically, no two tour packages look alike. They are completely unique experiences.

Transparency – No package cost = No overcharging. We take in to account your overall budget and interests, then decide where you can splurge and which activity wouldn’t be the best for you.

Quality Supply – We believe in quality over quantity. Our suppliers are thoroughly vetted and have to pass through multiple quality control checks.

Mobile Concierge – We provide 24×7 real time chat support – we will be there for you throughout your vacation. Want to upgrade your room, plan a surprise or change plans? Ping us and we will help you out!

What is your price match guarantee and how does it apply?

We work with many suppliers from all over the world to get you the best possible pricing. In case you get a cheaper quote for the same set of inclusions, we will match the quote you find.

How are the tailor-made trips offered by the bigger travel agents different from your Tailor-Made Experiences?

We translate your dreams into reality with unique experiences. Every destination is a great destination and has something special to offer – so Be it a villa in the Cliffs of Moher, Ireland Or gather a few friends and take a camping trip to the mountains of Ladakh  – We can make that happen. We have spent immense amount of time and resources into finding the best suppliers and finding the right network of people who can make anything happen! The bigger travel agents don’t do that, as they compete on price.

What are the documents I need to submit to initiate booking?

Keep your passport copies handy. Kindly ensure that you type in the names only as per passport. In case you don’t have a last name on your passport, kindly give us a call.

What are the passport requirements for international travel?

A passport is required for ALL international travel. Passports must be in good condition.  your passport must be valid for at least six months beyond the period of intended stay in a foreign country.

Do I need to have confirmed flight and hotel bookings before initiating the visa process?

Depending on the country you are visiting, you may or may not need flight and hotel vouchers for your visa application

Can you help me with the visa process as well?

Yes, we will assist you with your visa documentation for a fee. This is to ensure that your documentation is done right and you have got all the proofs required. Do keep in mind that the issuance of visa is solely based on the visa assessing officer! We cannot guarantee visa issuance. In the last 1000+ trails, only 6 customers have been denied a visa.

What happens once I’ve made the payment?

Once you have made the payment, you will receive a payment confirmation. Our backend technology will initiate the booking process and we will keep you posted. You will then receive a status email of all your bookings within 24 hours.

What is the cancellation policy once the payment is done?

Cancellation of any activities is based on the cancellation policy stated on the voucher. If it is feasible and there is availability in the new activity that you want, you can go ahead and change the same.

What happens if I want to make activity or city changes once everything is confirmed and payed for?

Cancellation of any activities is based on the cancellation policy stated on the voucher. If it is feasible and there is availability in the new activity that you want, you can go ahead and change the same.

Will the prices increase after I’ve booked my trip?

This is the rarest of rare case. This generally happens when multiple travellers are looking at the same room. Given we cannot block rooms and air tickets, there are chances that your prices may have changed after you booked. In such cases, we will intimate you as soon as we come to know of it and also ensure that we provide you suitable options.

How can I get in touch with you during my vacation?

You can reach out to us on the dedicated support platform. We are available from 7am IST to 11pm IST. In times when we are not available you will be able to reach either or local partners or the direct activity provider mentioned in the email.

What if any one of my scheduled events gets cancelled?

This is a rare event at TRIPN | Designer Tours, as we only work with the top partners in every destination. If sudden changes in weather or other such unforeseen events lead to cancellation, you will be refunded the amount for the experience as per the cancellation policy of the experience provider. Also, if there is sufficient heads up, we try and give you an equally exciting option, based on your interests.

Who can help us with emergencies when we miss the flights or lose our baggage?

It is always best to get in touch with the airline people directly to get a quick solution. You can also reach out to us through the support group or call the emergency number listed in the support group.

When will I receive all the confirmations and booking documents?

You will receive all the confirmation status email of all your bookings within 24 hours.

What are the different types of visa?

visa  is a conditional authorization granted by a country to a foreigner, allowing them to enter, remain within, or to leave that country. There are many common nonimmigrant visas- Business/Tourist Visa, Work Visa, Student Visa, Religious Worker Visa, Exchange visitor Visa, Domestic Employee Visa etc.

How do I get a travel visa?

For visa applications online, you’ll want to start at the embassy or consulate website for the nation you’re visiting. Typically, you’ll fill out visa application forms online, print and mail them in, or hand deliver them to the nation’s local consulate.

After processing your documents, the consulate will mail you a visa that attaches into your passport. On average, the process takes anywhere from two weeks to two months.

Still need help? Write Us.

For any other query, please write us at info@tripn.in or call us on +91 11 2735 7614